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中英双语客服专员 Bilingual Client Support Associate
3/10/2023 6:45 pm
ID：950898
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*We are recognized as one of the Top 5000 on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies and are one of the winners of USPAACC's Fast 100 Asian American Business Awards.*
Since 2003, we have dedicated ourselves to growing the unique needs of small and medium-sized
businesses by putting people before profits. Within 10 years, we emerged as one of the fastest-
growing payments processing companies in the U.S. Differentiated from the mega credit card processing providers, our consultants and support team speak the languages our clients speak, and we focus on ingenious customer service, care, support, and reasonable pricing. Our success story has seen us serving over 22,000 clients across the nation.
We are seeking a highly motivated and enthusiastic Client Support to join the operation team. The Client Support is a critical role that interacts directly with our clients and supports our sales effort.
We are an E-Verify employer!
职位：中英双语客服专员（全职）
工作地点：Houston, TX
职位简述：
- 熟悉公司产品，包括美国信用卡处理行业
- 聆听客户需求，判断客户所需要的服务，并提供相应的专业解答
- 及时为客户提供相应的信用卡处理解决方案，将客户交谈信息录入管理系统
- 协助客户关于账户风险保障的咨询和要求，包括资金入账和客户赖账问题
- 处理延迟到账或扣款失败的问题
- 协助销售人员处理客户要求，并为销售人员提供售后服务政策
- 为客户和Priority Payment System 或 FirstData 服务中心担当口译，为客户解决入账及终端系统问题
- 处理服务故障及客户投诉，并跟踪解决进度
- 为技术部提供技术支持，并解决客人使用刷卡机时出现的技术问题
职位要求：
- 本科及以上学历
- 口语流利，有出色的沟通和表达能力（此工作需要与美国英语客服有直接交流）
- 具备专业的客户服务意识和团队合作精神
- 勤奋善于学习，工作态度积极，有责任心、细心、耐心
- 抗压能力强，善于沟通，观察力强，善于发现问题、解决问题
- 有客户服务方面经验者优先录用
福利:
-提供健康, 眼科和牙科保险
-提供401K退休计划
-根据季度绩效评估结果提供季度加薪
-带薪假期以及为优秀人才提供H1B 赞助
-公司为新员提供培训，以了解信用卡处理行业及如何处理客服和技术问题
有意请Email简历至: ，请注明申请的职位名称和招聘信息来源。
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